Terms of service

These Terms of Service ("Terms") are a legally binding agreement between you and Cofeeds ("cofeeds", "we", "us", "our"), an international talent marketplace headquartered in Trois-Rivières, QC, Canada. cofeeds operates globally and its services are available to users in multiple countries.

By creating an account, purchasing a subscription or Unlock, or otherwise accessing or using the Platform, you agree to be bound by these Terms, our Privacy Policy, and any additional terms applicable to your region (see Section 25). If you are acting on behalf of a company or organization, you represent that you have authority to bind that entity, and "you" refers to that entity throughout these Terms.

If you do not agree to these Terms, do not create an account or use cofeeds. A French version of these Terms is available at /fr/terms.

For an overview of how we handle privacy, AI interview consent, and region-specific compliance, see our Trust center.

The following terms have specific meanings throughout this document:

• "Platform" — the cofeeds website (cofeeds.com and all subdomains), web application, APIs, and all related software and services.
• "Services" — all features, tools, and functionalities made available through the Platform, including AI voice interviews, profile scoring, semantic role matching, and Candidate profile access.
• "Account" — a registered account on the Platform, associated with an email address and a role (Candidate or Employer).
• "Candidate" — an individual who creates a profile, uploads a resume, and participates in an AI voice interview through the Platform for the purpose of being discovered by Employers.
• "Employer" — a business, organization, or individual recruiter who uses the Platform to post roles, search for Candidates, and purchase Unlocks.
• "Unlock" — a paid one-time transaction granting an Employer full access to a specific Candidate's profile, contact information, interview transcript, and Automated Assessment.
• "Subscription" — a recurring paid plan granting an Employer access to Platform features as described at the time of purchase.
• "Content" — any resume, CV, portfolio, interview recording, job posting, company information, or other material submitted to the Platform by you or on your behalf.
• "Candidate Data" — personal information and Content submitted by or generated about a Candidate, including AI interview transcripts, scores, and extracted profile data.
• "Automated Assessment" — any score, ranking, match result, fit rating, or recommendation generated by automated or AI-powered systems on the Platform based on Candidate Data.
• "Confidential Information" — non-public information disclosed by one party to the other that is marked confidential or that a reasonable person would consider confidential, including Candidate Data received via Unlocks and Employer business information disclosed to cofeeds.
• "DPA" — a Data Processing Agreement governing the terms on which cofeeds processes personal data on an Employer's behalf as a data processor.
• "Intellectual Property" — patents, copyrights, trademarks, trade secrets, database rights, and all other intellectual property rights recognized anywhere in the world.
• "Applicable Law" — all laws, regulations, and regulatory guidance applicable to a party's activities under these Terms, including but not limited to employment law, privacy and data protection law, human rights law, and consumer protection law.

cofeeds provides an AI-powered talent marketplace designed to help organizations evaluate candidates more effectively through structured AI voice interviews, resume analysis, role-fit scoring, and semantic matching. The Platform operates as follows:

• Candidates create profiles, upload resumes, and complete an AI voice interview. Automated systems analyze this data to generate scores, embeddings, and profile summaries.
• Employers post roles with requirements, receive AI-generated match rankings from the Candidate pool, and purchase Unlocks to access full Candidate profiles for specific roles.
• Matches are determined algorithmically based on semantic similarity between role requirements and Candidate profiles and interview data. Match results are informational inputs and not employment recommendations.

cofeeds operates globally and serves users in multiple jurisdictions. We reserve the right to modify, expand, or discontinue any feature of the Platform at any time with reasonable notice, unless such modification would materially and adversely affect a paid subscription, in which case we will provide at least 30 days' notice.

To access the Services, you must register for an Account and provide accurate, complete, and current information. You must maintain the accuracy of this information throughout your use of the Platform.

• Credentials. You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your Account. You must not share credentials with any third party.
• Authorized users. Employer Accounts may designate authorized users. The Account holder is responsible for ensuring authorized users comply with these Terms and for all actions taken by authorized users.
• Security incidents. You must notify us immediately at security@cofeeds.com if you suspect unauthorized access to your Account or any other security incident.
• One account per person. Candidates may hold only one Account. Creating multiple Candidate Accounts to circumvent matching or scoring systems is prohibited and may result in termination of all associated Accounts.

cofeeds offers both pay-per-use access (individual Unlocks) and recurring Subscription plans for Employers. Current plans and pricing are described on our pricing page.

• Auto-renewal. Subscriptions renew automatically at the end of each billing period at the then-current price, unless cancelled at least 48 hours before the renewal date through your Account settings or by contacting billing@cofeeds.com.
• Price changes. We may change Subscription pricing with at least 30 days' written notice to your billing email. Continued use of the Subscription after the price change takes effect constitutes acceptance of the new price.
• Enterprise billing. Enterprise customers may request invoiced billing with net-30 payment terms. Contact sales@cofeeds.com for details.
• Taxes. All prices are exclusive of applicable taxes. You are responsible for all value-added tax (VAT), goods and services tax (GST), sales tax, and similar taxes arising from your purchase.
• Failed payments. If a payment fails, we may suspend your access to paid features until payment is resolved. We may attempt to charge your payment method multiple times before suspending access.
• Refunds. Unlocks are non-refundable because access is delivered immediately upon purchase. Subscription fees are non-refundable except where required by Applicable Law or as expressly agreed in an Enterprise Agreement.

By using the Platform as a Candidate, you represent, warrant, and agree as follows:

• Accuracy. Your resume, profile information, and all Content you submit are truthful, accurate, and your own work. You have the right to submit this Content and doing so does not violate any obligation to a third party (such as a confidentiality agreement with a current employer).
• Interview consent. You consent to your AI interview being recorded, transcribed, and analyzed by automated systems to generate scores, embeddings, and profile summaries. You understand this processing is performed by cofeeds and its AI subprocessors. You may decline this consent by not starting the interview, or withdraw it later by deleting your Account.
• Profile visibility. Once your profile is active, Employers may view your non-contact profile summary and match ranking before purchasing an Unlock. Upon an Unlock, the purchasing Employer receives your full profile, contact information, interview transcript, and Automated Assessment for that role context.
• Content license. You grant cofeeds a non-exclusive, worldwide, royalty-free license to host, process, index, analyze, display, and transmit your Content and Candidate Data solely to operate and improve the Platform. This license is limited to the purposes described in these Terms and our Privacy Policy, and does not grant cofeeds the right to sell your Content to third parties.
• Profile management. You may request deactivation of your profile at any time by contacting support@cofeeds.com. Deactivation removes your profile from new matches but does not retroactively revoke Unlocks already purchased.
• Automated Assessments. You have the right to request human review of, or an explanation about, any Automated Assessment by contacting support@cofeeds.com.
• No employment guarantee. cofeeds does not guarantee that using the Platform will result in employment offers, interviews, or any contact from Employers.

By using the Platform as an Employer, you represent, warrant, and agree as follows:

• Authorized use. You will use Candidate Data received via Unlocks only for the legitimate recruiting purpose of evaluating the specific Candidate for the specific role or roles for which the Unlock was purchased.
• Data controller responsibility. You are an independent data controller for any Candidate personal information you receive via Unlocks. You are solely responsible for ensuring your processing of that data complies with Applicable Law, including applicable employment, privacy, and human rights law.
• Prohibited uses. You will not resell, license, sublicense, bulk-export, scrape, or redistribute Candidate Data. You will not use Candidate Data to build databases, train AI models, or develop products or services that compete with cofeeds, without our prior written consent.
• Authorized users. You will ensure that each of your authorized users who accesses Candidate Data has a legitimate need-to-know for recruiting purposes and is bound by appropriate confidentiality obligations at least as protective as those in these Terms.
• Accuracy of job postings. You represent that your job postings are accurate, describe genuine open roles, and do not contain false or misleading requirements designed to improperly filter Candidates.
• AI Assessment use. You will treat Automated Assessments as one informational input among several in your hiring process and will not use them as the sole or determinative basis for any employment decision.
• No employment guarantee. cofeeds does not guarantee that any Candidate profile, match result, or Automated Assessment will identify suitable candidates for your roles, or that any hiring engagement will be successful.

Employers are solely and exclusively responsible for ensuring that their use of the Platform, their hiring processes, and all employment decisions comply with Applicable Law in every jurisdiction in which they operate. This obligation is non-delegable and cannot be transferred to cofeeds.

Anti-discrimination and human rights. You must comply with all applicable anti-discrimination and human rights laws, including without limitation:

• The Canadian Human Rights Act and applicable provincial human rights codes, including the Quebec Charter of Human Rights and Freedoms;
• US federal and state employment discrimination laws, including Title VII of the Civil Rights Act of 1964, the Americans with Disabilities Act (ADA), the Age Discrimination in Employment Act (ADEA), and any applicable state law, if you hire candidates located in the United States;
• The EU Equal Treatment Directive and applicable national implementations, if you hire candidates located in the EU/EEA;
• The UK Equality Act 2010, if you hire candidates located in the United Kingdom.

AI hiring tool compliance. Several jurisdictions impose specific requirements on the use of automated employment decision tools. You are solely responsible for ensuring compliance with applicable AI hiring regulations, including without limitation:

• New York City Local Law 144 (2023), which requires bias audits and candidate notices for automated employment decision tools used with NYC-based candidates;
• The Illinois Artificial Intelligence Video Interview Act, which requires consent and bias auditing for AI video interview analysis;
• Any similar laws enacted in other states, provinces, or countries in which you operate.

cofeeds does not represent or warrant that its Automated Assessments have been audited for bias in any specific jurisdiction, or that their use satisfies the requirements of any particular AI hiring regulation. It is your responsibility to obtain any required bias audit of your use of Automated Assessments, provide any required candidate notices, and otherwise comply with jurisdiction-specific AI hiring tool requirements.

Record-keeping. You must maintain all employment records required by Applicable Law, including records relating to your use of Automated Assessments in hiring decisions, for the period required by law.

Human decision-making. You must ensure that all final hiring decisions involve human judgment and are not made solely by automated systems. The Automated Assessments provided by cofeeds are decision-support tools only.

You agree to use the Platform only for lawful purposes and in accordance with these Terms. The following uses are expressly prohibited:

• Submitting false, misleading, deceptive, or unlawful Content, or impersonating any person or entity;
• Posting job listings for non-existent roles, or using the Platform to collect Candidate data without a genuine hiring intent;
• Attempting to access Accounts, systems, databases, or data that are not yours, or circumventing authentication, access controls, or rate limits;
• Using automated means — including bots, crawlers, scrapers, data mining tools, or automated scripts — to access, index, or extract data from the Platform without our prior written consent;
• Probing, scanning, or testing the vulnerability of the Platform or its infrastructure, or conducting penetration testing without prior written authorization;
• Distributing malware, viruses, ransomware, or other harmful code through the Platform;
• Using Candidate Data or any data obtained via the Platform to train, fine-tune, benchmark, or evaluate AI or machine learning models, or to develop competing products, without prior written consent;
• Using the Platform to harass, stalk, threaten, defame, or discriminate against any person, or in any way that violates applicable human rights or employment law;
• Engaging in deceptive or manipulative practices to artificially inflate profile scores or match rankings;
• Violating any Applicable Law, regulation, or third-party rights, including export control laws and economic sanctions;
• Interfering with, disrupting, or reverse-engineering the Platform or its underlying systems.

We reserve the right to investigate suspected violations of this acceptable use policy and to take appropriate action, including removing Content, suspending or terminating Accounts, and reporting violations to law enforcement or regulatory authorities.

Your Content. You retain all ownership rights in the Content you submit to the Platform. By submitting Content, you grant cofeeds the rights described in Sections 6 and 7 above.

cofeeds IP. The Platform and all its software, algorithms, designs, user interfaces, trademarks, service marks, logos, trade names, and content (excluding Content you submit) are owned by or licensed to cofeeds and are protected by applicable Intellectual Property laws worldwide. You receive no ownership interest in any cofeeds Intellectual Property.

License to use the Platform. Subject to your compliance with these Terms, cofeeds grants you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Platform for its intended purposes.

Feedback. If you provide ideas, suggestions, or feedback about the Platform ("Feedback"), you grant cofeeds an irrevocable, perpetual, worldwide, royalty-free, fully paid-up license to use, reproduce, modify, adapt, publish, and incorporate that Feedback into any product or service, without any obligation to you. Feedback does not constitute Confidential Information.

Copyright takedowns. If you believe that Content on the Platform infringes your copyright, please send a notice containing: (a) identification of the copyrighted work, (b) identification of the allegedly infringing material and its location on the Platform, (c) your contact information, (d) a statement of good faith belief, and (e) a statement of accuracy under penalty of perjury, to legal@cofeeds.com.

The Platform uses artificial intelligence and machine learning models to parse resumes, conduct and transcribe voice interviews, generate scores and embeddings, and match Candidates to roles. You acknowledge and accept the following:

• No guarantee of accuracy. AI outputs — including scores, rankings, transcriptions, and match results — are probabilistic estimates and may contain errors, biases, or inaccuracies. cofeeds does not warrant their accuracy, completeness, or fitness for any particular purpose.
• Decision support only. All Automated Assessments are decision-support tools. Employers must apply their own judgment and must not rely solely on Automated Assessments for employment decisions. Candidates should understand that their profile visibility to Employers is influenced by algorithmic ranking.
• Human review. Candidates have the right to request human review of an Automated Assessment. Employers should provide their own human review as part of any hiring process.
• Model updates. cofeeds may update its AI models and algorithms at any time, which may affect scores and rankings. We will not reprocess historical assessments following model updates unless specifically requested.
• No employment decisions by cofeeds. cofeeds does not make employment decisions. All hiring decisions are made exclusively by Employers.

Each party agrees to protect the other's Confidential Information with at least the same degree of care it uses for its own most sensitive information, and in no event with less than reasonable commercial care. Neither party will disclose the other's Confidential Information to any third party without prior written consent, except as required by Applicable Law or as permitted by these Terms.

Employer obligations regarding Candidate Data. Candidate Data received via Unlocks is the personal information of the Candidate and Confidential Information of cofeeds. You must:

• Restrict access to Unlocked Candidate Data to authorized internal personnel with a legitimate need-to-know for the specific recruiting process for which the Unlock was purchased;
• Not copy, store in unauthorized systems, export, or share Candidate Data outside the scope of the permitted use;
• Implement and maintain appropriate technical and organizational measures to protect Candidate Data in your possession;
• Notify cofeeds at security@cofeeds.com within 72 hours of becoming aware of any actual or suspected unauthorized access to, or disclosure of, Candidate Data you hold;
• Upon termination of your Account or upon our written request, promptly delete or destroy all Candidate Data in your possession and, if requested, certify in writing that you have done so.

Confidentiality obligations survive termination of these Terms for three (3) years, or for so long as the Confidential Information remains non-public, whichever is longer. They do not apply to information that becomes publicly available through no fault of the receiving party, was independently developed without use of Confidential Information, or is required to be disclosed by law (provided the disclosing party provides prompt prior written notice to allow the other party to seek a protective order).

Our collection and use of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference. The Privacy Policy describes how we collect, use, store, and share personal information, and sets out your rights under applicable data protection law including Quebec Law 25, PIPEDA, GDPR, and CCPA/CPRA.

• Controller/processor allocation. For Candidate personal information: cofeeds acts as data controller in collecting and processing Candidate Data to operate the Platform. Employers who receive Candidate Data via Unlocks act as independent data controllers. For Employer-submitted data: cofeeds acts as data processor on the Employer's behalf.
• DPA. Employers who require a Data Processing Agreement for compliance with GDPR, CCPA, Law 25, or other applicable data protection law may request one at privacy@cofeeds.com. The DPA supplements these Terms and governs cofeeds's processing activities as a data processor.
• GDPR Article 28. Where cofeeds processes personal data on behalf of Employers as a processor, we will: process only on documented instructions; maintain appropriate security measures; impose equivalent obligations on subprocessors; assist with data subject requests; delete or return data at the end of the contract; and make compliance information available on request.

The Platform relies on third-party services for hosting, AI processing, payments, voice interviews, and other functionality (listed in our Privacy Policy). cofeeds is not responsible for the availability, performance, accuracy, security, terms, or privacy practices of any third-party service or platform. Your use of third-party integrations may be subject to those third parties' terms of service.

The Platform may contain links to third-party websites. cofeeds does not endorse, control, or assume responsibility for the content, policies, or practices of any linked website. Accessing third-party links is at your own risk.

cofeeds may offer certain features in a beta, preview, or early-access status. Beta features are provided as-is, without any warranty, SLA, or support commitment, and may be modified or discontinued at any time without notice. By using beta features, you acknowledge that they may contain errors and that cofeeds's limitation of liability applies fully to any harm arising from their use.

cofeeds does not guarantee uninterrupted, error-free, or continuous availability of the Platform. We may perform scheduled or emergency maintenance that temporarily affects access. Where possible, we will provide advance notice of scheduled maintenance through the Platform or by email.

We reserve the right to modify the Platform, including adding, changing, or removing features, at any time. For modifications that materially reduce the features available under a paid Subscription, we will provide at least 30 days' notice and offer a pro-rated refund for any remaining prepaid period if you choose to cancel.

The Platform and its associated technology are subject to export control laws and regulations, including the Export and Import Permits Act (Canada) and applicable US Export Administration Regulations. You agree that you will not, directly or indirectly, export, re-export, or release the Platform or any related technology to, or make it accessible from, any country, territory, or jurisdiction subject to Canadian, US, or EU export restrictions or comprehensive sanctions programs, including without limitation Cuba, Iran, North Korea, Russia, Syria, and the Crimea, Donetsk, and Luhansk regions.

You represent and warrant that you are not located in a sanctioned territory, are not identified on any government denied-parties list, and will not use the Platform for any purpose prohibited by export control or economic sanctions law.

You agree to comply with all applicable anti-bribery and anti-corruption laws, including the Corruption of Foreign Public Officials Act (Canada), the US Foreign Corrupt Practices Act, and the UK Bribery Act 2010. You will not offer, pay, authorize, or accept any bribe, kickback, or improper payment in connection with your use of the Platform or any transactions with cofeeds.

THE PLATFORM AND ALL SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, OR UNINTERRUPTED ACCESS.

COFEEDS DOES NOT WARRANT THAT: (A) THE PLATFORM WILL MEET YOUR SPECIFIC REQUIREMENTS; (B) AUTOMATED ASSESSMENTS WILL BE FREE FROM ERROR, BIAS, OR INACCURACY; (C) ANY CANDIDATE MATCH WILL RESULT IN A SUCCESSFUL HIRE; (D) ANY CANDIDATE'S SUBMITTED INFORMATION IS ACCURATE OR COMPLETE; (E) THE PLATFORM WILL BE AVAILABLE AT ANY PARTICULAR TIME OR LOCATION; OR (F) ANY DEFECTS OR ERRORS WILL BE CORRECTED.

SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN IMPLIED WARRANTIES. IN THOSE JURISDICTIONS, THE ABOVE EXCLUSIONS APPLY ONLY TO THE MAXIMUM EXTENT PERMITTED BY LAW.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, COFEEDS AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, LICENSORS, AND SERVICE PROVIDERS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, GOODWILL, BUSINESS OPPORTUNITY, OR ANTICIPATED SAVINGS, ARISING FROM OR RELATED TO YOUR USE OF OR INABILITY TO USE THE PLATFORM OR SERVICES, REGARDLESS OF THE LEGAL THEORY ASSERTED, AND EVEN IF COFEEDS HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

IN ALL CASES, COFEEDS'S TOTAL CUMULATIVE LIABILITY TO YOU FOR ALL CLAIMS ARISING FROM OR RELATED TO THESE TERMS OR THE PLATFORM SHALL NOT EXCEED THE GREATER OF: (A) CAD $500 / USD $375 / EUR €350, OR (B) THE TOTAL FEES ACTUALLY PAID BY YOU TO COFEEDS IN THE TWELVE (12) CALENDAR MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

THE EXISTENCE OF MORE THAN ONE CLAIM WILL NOT EXPAND THIS LIMIT. THESE LIMITATIONS APPLY TO ALL CAUSES OF ACTION IN THE AGGREGATE, WHETHER BASED IN CONTRACT, TORT, STATUTE, OR OTHERWISE. SOME JURISDICTIONS DO NOT PERMIT CERTAIN EXCLUSIONS OR LIMITATIONS OF LIABILITY. IN THOSE JURISDICTIONS, OUR LIABILITY IS LIMITED TO THE MAXIMUM EXTENT PERMITTED BY LAW.

You agree to defend, indemnify, and hold harmless cofeeds and its affiliates, officers, directors, employees, contractors, agents, licensors, and service providers from and against any and all claims, liabilities, damages, judgments, awards, losses, costs, expenses, and fees (including reasonable legal fees) arising out of or relating to:

• Your breach of any representation, warranty, or obligation under these Terms;
• Any employment decision — including hiring, rejection, discipline, termination, or failure to promote — made in connection with any Candidate profile, Unlock, or Automated Assessment, including any claim that such decision was discriminatory, unlawful, or based on improper use of automated tools;
• Your violation of any Applicable Law, including employment, human rights, privacy, data protection, or AI regulation;
• Any failure to protect or unauthorized disclosure of Candidate Data in your possession;
• Any claim by a Candidate that arises from your use of Candidate Data outside the scope of these Terms;
• Any Content you submit that infringes or misappropriates any third-party Intellectual Property, privacy, or other right.

We reserve the right, at our expense, to assume exclusive defense and control of any matter subject to indemnification by you, in which event you agree to cooperate fully in asserting any available defenses.

Termination by you. You may close your Account at any time by emailing support@cofeeds.com or using the account deletion feature in your Account settings. Termination does not entitle you to a refund of any prepaid fees except as required by Applicable Law.

Termination or suspension by cofeeds. We may suspend or terminate your Account and access to the Platform immediately, with or without notice, if:

• You breach any material provision of these Terms;
• You fail to pay amounts due and such failure is not cured within 10 days of notice;
• You engage in conduct that may harm cofeeds, the Platform, other users, or third parties;
• We are required to do so by law or regulatory order;
• Continued provision of services to you would expose cofeeds to legal or reputational risk.

Effects of termination. Upon termination: (a) your right to access the Platform ceases immediately; (b) all outstanding payment obligations survive; (c) Employers must promptly delete or destroy all Candidate Confidential Information and certify deletion if requested; (d) we will handle your personal data as described in our Privacy Policy; (e) retroactive Unlocks already accessed are not revoked. Sections 2, 10, 12, 13, 17, 18, 19, 20, 21, 23, 24, 25, and 26 survive termination.

1. Informal resolution. Before initiating formal proceedings, each party must provide written notice of the dispute to the other, describing the claim in reasonable detail. cofeeds's notice address is legal@cofeeds.com. The receiving party has thirty (30) days to resolve the dispute informally.
2. Escalation. If unresolved, the parties will attempt good-faith resolution through senior management negotiations for a further thirty (30) days.
3. Binding arbitration. Disputes not resolved through negotiation shall be finally resolved by binding arbitration in Trois-Rivières, QC under the Commercial Arbitration Rules of the ADR Institute of Canada. Proceedings shall be conducted in the language (French or English) chosen by the claimant. The arbitrator may grant any remedy available at law or equity but may not award punitive damages except as required by statute. The arbitral award is final and may be entered as a judgment in any court of competent jurisdiction.
4. Emergency relief. Either party may seek emergency injunctive or other equitable relief from a court of competent jurisdiction without following the above process where necessary to prevent imminent irreparable harm.
5. Class action and collective proceedings waiver. Each party may bring claims against the other only in its individual capacity and not as a plaintiff or class member in any class action, collective, or representative proceeding. The arbitrator may not consolidate proceedings or preside over any class or representative proceeding. This waiver may not be severable from the agreement to arbitrate; if it is found unenforceable, the obligation to arbitrate does not apply to that claim.
6. Opt-out. If you are a new user and do not wish to be bound by arbitration, you may opt out within thirty (30) days of first accepting these Terms by emailing legal@cofeeds.com with "Arbitration Opt-Out" in the subject line and your Account email in the body. Opt-out does not affect the class action waiver.

These Terms are governed by and construed in accordance with the laws of the Province of Quebec and the federal laws of Canada applicable therein, without regard to conflict-of-laws rules. Subject to the dispute resolution process above, each party irrevocably submits to the non-exclusive jurisdiction of the courts of the judicial district of Trois-Rivières, Quebec for any matter not subject to arbitration.

For users in the EU/EEA, the above does not limit your rights as a consumer to rely on mandatory consumer protection provisions of the law of your country of residence. For UK users, the choice of Quebec law does not deprive you of mandatory consumer protections under UK law.

The following additional terms apply to users in specific regions and supplement (but do not replace) the general Terms above. In the event of a conflict between a regional addendum and the general Terms, the regional addendum prevails for users in that region.

25A. United States

• State AI hiring laws. If you are an Employer hiring candidates located in states or cities that have enacted AI employment decision tool laws (including New York City Local Law 144, the Illinois AI Video Interview Act, and Maryland's facial recognition law), you are solely responsible for compliance, including conducting required bias audits and providing required candidate disclosures. cofeeds does not represent that its tools have been audited for compliance with any US state or local law.
• EEOC guidance. You must comply with EEOC guidance on the use of AI in hiring, including guidance on disparate impact from the use of screening and assessment tools.
• California. If you are a California resident, additional rights under the CCPA/CPRA are described in our Privacy Policy. California's consumer arbitration provisions (Cal. Civ. Code § 1750 et seq.) are not waived by these Terms to the extent they apply.
• Federal arbitration. For US users, the Federal Arbitration Act (9 U.S.C. § 1 et seq.) governs the interpretation and enforcement of the arbitration agreement in Section 23.

25B. European Union and European Economic Area

• GDPR. Where cofeeds processes personal data of EU/EEA data subjects, it does so in compliance with the EU General Data Protection Regulation (Regulation 2016/679) ("GDPR"). Your data protection rights under GDPR are described in our Privacy Policy, Section 14B.
• Right to object to automated decisions. Under GDPR Article 22, EU/EEA Candidates have the right not to be subject to a decision based solely on automated processing that significantly affects them. Contact privacy@cofeeds.com to exercise this right.
• AI Act (EU). cofeeds monitors evolving requirements under the EU AI Act (Regulation 2024/1689) as they apply to AI systems used in employment contexts. Employers who deploy cofeeds's tools in the EU context of high-risk AI applications are responsible for ensuring their own compliance with applicable AI Act obligations as deployers of AI systems.
• Consumer rights. If you are an EU consumer, mandatory consumer protection rights under the law of your EU member state apply and are not waived by these Terms. EU consumer dispute resolution: the European Commission's online dispute resolution platform is available at ec.europa.eu/consumers/odr.
• Representative. cofeeds's EU representative for GDPR purposes can be contacted at gdpr@cofeeds.com.

25C. United Kingdom

• UK GDPR. Where cofeeds processes personal data of UK data subjects, it does so in compliance with the UK General Data Protection Regulation and the Data Protection Act 2018. Your data protection rights are described in our Privacy Policy, Section 14C.
• Equality Act 2010. Employers hiring UK-based candidates must comply with the Equality Act 2010, which prohibits discrimination based on protected characteristics in recruitment and employment.
• Consumer rights. If you are a UK consumer, mandatory rights under the Consumer Rights Act 2015 and other applicable UK consumer law apply and are not waived by these Terms.
• ICO. UK data subjects may lodge complaints with the Information Commissioner's Office (ICO) at ico.org.uk.

25D. Quebec and Canada

• Law 25 (Bill 64). We comply with the Act respecting the protection of personal information in the private sector (Quebec) as amended by Bills 64 and 96. Your rights as a Quebec resident are described in our Privacy Policy, Section 14A.
• Bill 96 / Loi 96. We offer full French-language access to all material Platform features, legal documents, onboarding, pricing, consent, and support paths. Candidates and Employers may use cofeeds entirely in French.
• Commission d'accès à l'information. Quebec residents may lodge complaints with the CAI at cai.gouv.qc.ca.
• PIPEDA. We comply with the Personal Information Protection and Electronic Documents Act for personal information collected in the course of commercial activity. You may lodge a complaint with the Office of the Privacy Commissioner of Canada at priv.gc.ca.

• Severability. If any provision is held to be invalid, illegal, or unenforceable, it will be modified to the minimum extent necessary to make it enforceable; the remaining provisions continue in full force.
• Entire agreement. These Terms, together with the Privacy Policy, any applicable DPA, and any Enterprise Agreement between the parties, constitute the entire agreement regarding the Platform and supersede all prior discussions, representations, or agreements on the same subject matter.
• Order of precedence. In the event of a conflict: an Enterprise Agreement prevails over these Terms; these Terms prevail over the Privacy Policy on matters of contract; the Privacy Policy prevails over these Terms on matters of data protection.
• No waiver. Failure to enforce any right or provision does not constitute a waiver of that right or provision. A waiver is effective only if made in writing and signed by an authorized representative of cofeeds.
• Assignment. You may not assign or transfer these Terms or any rights or obligations without our prior written consent. We may assign these Terms in connection with a merger, acquisition, corporate reorganization, or sale of substantially all of our assets, provided the assignee agrees to honor these Terms. Any purported assignment in violation of this section is void.
• Force majeure. Neither party will be liable for delays or failures in performance resulting from causes beyond its reasonable control, including natural disasters, fires, floods, epidemics or pandemics, war, terrorism, government actions, internet or power outages, cyberattacks not caused by the party's own negligence, or labor disputes. The affected party must promptly notify the other and use reasonable efforts to mitigate the impact.
• Notices. Legal notices to cofeeds must be sent in writing to legal@cofeeds.com with "LEGAL NOTICE" in the subject line. Notices to you will be sent to the email address on your Account. Notices are effective upon sending to a functioning email address, or upon return receipt if sent by courier.
• Language. These Terms are written in English. For Quebec users, you have requested that these Terms be made available in English. The French version, available at /fr/terms, also has full legal effect for Quebec users.
• No third-party beneficiaries. These Terms do not create any third-party beneficiary rights.
• No agency. Nothing in these Terms creates a partnership, joint venture, employment relationship, or agency between the parties.
• Headings. Section headings are for convenience only and do not affect the interpretation of these Terms.

We may update these Terms at any time. The date of the most recent update is shown at the top of this page. We will notify you of material changes — meaning changes that materially affect your rights or obligations — by:

• Sending email notice to the address on your Account at least 30 days before the change takes effect; and
• Posting a prominent notice on the Platform.

Your continued use of the Platform after the effective date of any change constitutes acceptance of the updated Terms. If you do not agree to material changes, your remedy is to stop using the Platform and close your Account before the effective date. For non-material changes (such as clarifications, corrections, or legal updates that do not reduce your rights), notice will be provided by updating this page.

To reach us:

• General support: support@cofeeds.com
• Legal and contractual notices: legal@cofeeds.com
• Privacy and DPA requests: privacy@cofeeds.com
• Security incidents: security@cofeeds.com
• Enterprise and billing: sales@cofeeds.com
• EU/GDPR representative: gdpr@cofeeds.com

Cofeeds · Trois-Rivières, QC, Canada